Refund policy

Return & Refund Policy 

We aim to deliver fresh, high-quality protein bars in perfect condition. If something isn’t right with your order, we’ll do our best to resolve it fairly and promptly.

Because our products are sealed, consumable food items, all return and refund requests are reviewed carefully with food safety and customer experience in mind.

Eligible Reasons for Refund or Replacement

Customers may request a refund or replacement for the following reasons, subject to review:

  • Items damaged during delivery
  • Missing items from the order
  • Incorrect items received
  • Packaging appears tampered with upon arrival
  • Delivery-related issues caused during fulfillment or transit

Requests due to ordering the wrong item may be reviewed on a case-by-case basis.

Resolution Options (Refund or Replacement)

For cases involving missing items, damaged items, or incorrect items where seller or courier fault is determined, customers may be offered one of the following resolutions:

  • A refund to the original payment method, or
  • Reshipment of the missing or damaged items at no additional cost

In these cases, customers will not be required to return any bars that were correctly delivered, in consideration of food safety.

Non-Eligible Reasons

The following cases are generally not eligible for refunds or returns:

  • Product dissatisfaction after consumption
  • Taste or personal preference concerns
  • Opened items without a verified quality or safety issue

Request Timeline

Refund or replacement requests must be submitted within 3 days of delivery. Requests received after this period may not be eligible for review.

Evidence Required

To help us assess the issue, customers may be asked to provide:

  • Clear photos of the product and original packaging
  • For orders valued at ₱2,000 and above, an unboxing video may be requested.

Returns

For food safety reasons, approved refunds or replacements may be issued without requiring the product to be returned, especially when the issue is due to fulfillment or delivery.

If a return is required, return instructions and a return address will be provided.

Address Errors & Customer-Initiated Delivery Issues

Customers are responsible for ensuring that all delivery details entered at checkout are accurate.

If an incorrect or incomplete address is provided, changes may only be requested within the following timeframes after the order is placed:

  • Same-day or next-day delivery orders: within 1 hour
  • J&T Express deliveries: within 3 hours

To request an address change within these windows, customers must contact us through an official Blitz communication channel.

Once these timeframes have passed, orders may already be processed or handed over to the courier. In such cases, the responsibility to coordinate address changes rests with the buyer, who may contact the assigned delivery rider or J&T Express directly once tracking details are available.

Refunds are not guaranteed for failed or delayed deliveries caused by incorrect address information provided at checkout. If an order is returned to us due to an address error, refund eligibility will be reviewed on a case-by-case basis and may exclude shipping fees.

Failed Delivery Attempts & Unresponsive Customers

Couriers may attempt delivery multiple times depending on their service policy. If a customer is unreachable, unresponsive, or unavailable to receive the order, the courier may mark the delivery as failed.

If three (3) delivery attempts have been made and the customer remains unreachable or unresponsive, the order may be cancelled and returned to Blitz Nutrition Inc.

In such cases:

  • The order will be treated as cancelled due to failed delivery.
  • Shipping fees and courier handling fees may be deducted from any eligible refund.
  • Refund eligibility will be reviewed on a case-by-case basis once the package has been returned to us.

Customers are encouraged to monitor their tracking information and remain reachable during the delivery window to ensure successful receipt of their order.

Refund Processing

Approved refunds are issued to the original payment method used at checkout. Partial refunds may be offered where applicable.

We aim to review and respond to all requests within 48 hours.

Fair Use & Abuse Prevention

To maintain a fair experience for all customers, we reserve the right to limit future purchases from accounts showing repeated or suspicious refund activity. Any approved refund will still be honored.

Final Note

We’re committed to resolving issues with care and fairness. If you experience any concerns with your order, please reach out promptly so we can assist you as quickly as possible.